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Most recent posts :

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Innovating for Results

There is a lot of talk about innovation.  Much of it revolves around how to anticipate customer needs (ideally before the customer or any of your competitors recognize the need) and generate ideas about products and services that will help customers meet those needs.There are books and articles about how to get employees, suppliers, customers   …   Read More

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What every executive needs to know about Cybersecurity

Virtually every business has had hackers attack their systems.  Many don’t know it.  Some don’t want to admit it publicly.  But with all the robots and other tools available to hackers, if you are connected to the internet – which virtually every business is – someone has gone after you.You will be / have been   …   Read More

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The how and why of customer loyalty programs

Customer loyalty programs can bring immense value to your organization … if done rightCustomer Satisfaction and Customer Loyalty:Are these fads or key business principles?What are they worth to your business?What is more important: Satisfaction or Loyalty?How can you measure them?What do you do to improve?and many more questions …How much effort do you expend learning   …   Read More