Conflict Resolution Buttons

How to negotiate with a win/lose player

How do you negotiate with someone who has no desire to try for a win/win solution? I have observed some people who seem to judge whether or not they “win” by how badly – and visibly – they beat you.Anyone come to mind?Believe it or not, the genesis of this post was NOT the US election.   …   Read More

Graphic of a sphere contining loyalty words and relationships

The how and why of customer loyalty programs

Customer loyalty programs can bring immense value to your organization … if done rightCustomer Satisfaction and Customer Loyalty:Are these fads or key business principles?What are they worth to your business?What is more important: Satisfaction or Loyalty?How can you measure them?What do you do to improve?and many more questions …How much effort do you expend learning   …   Read More