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Most recent posts :
The how and why of customer loyalty programs
Customer loyalty programs can bring immense value to your organization … if done rightCustomer Satisfaction and Customer Loyalty:Are these fads or key business principles?What are they worth to your business?What is more important: Satisfaction or Loyalty?How can you measure them?What do you do to improve?and many more questions …How much effort do you expend learning … Read More
A horse makes a great teacher for business leaders
“When you take care of your horse,your horse takes care of you.” … Chloe Thurlow, Author
How to hire for “fit”
” People don’t leave companies; they leave people. ” … Dale Carnegie