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Most recent posts :

Conflict Resolution Buttons

How to negotiate with a win/lose player

How do you negotiate with someone who has no desire to try for a win/win solution? I have observed some people who seem to judge whether or not they “win” by how badly – and visibly – they beat you.Anyone come to mind?Believe it or not, the genesis of this post was NOT the US election.   …   Read More

Globe with Currency Symbols

Funding business growth with “free” money

How would you like to see more of your tax dollars used to help you and your company grow?Some of your tax dollars are used to fund government programs which give money to businesses (large and small) who do things that align with government priorities. In Canada, there are over 3,000 government programs with over   …   Read More

Goldfish jumping into hand

Does your (small) business have value for successors ?

If you currently run a small business, what will your legacy be as a a business leader?  Will you squander what you have built and end up leaving nothing of value for your successors?  Or will you take steps now to ensure your organization is sustainable, equipped to compete – now and for a long   …   Read More

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Innovating for Results

There is a lot of talk about innovation.  Much of it revolves around how to anticipate customer needs (ideally before the customer or any of your competitors recognize the need) and generate ideas about products and services that will help customers meet those needs.There are books and articles about how to get employees, suppliers, customers   …   Read More

graphic of cybersecurity in oval with related words surrounding

What every executive needs to know about Cybersecurity

Virtually every business has had hackers attack their systems.  Many don’t know it.  Some don’t want to admit it publicly.  But with all the robots and other tools available to hackers, if you are connected to the internet – which virtually every business is – someone has gone after you.You will be / have been   …   Read More

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The how and why of customer loyalty programs

Customer loyalty programs can bring immense value to your organization … if done rightCustomer Satisfaction and Customer Loyalty:Are these fads or key business principles?What are they worth to your business?What is more important: Satisfaction or Loyalty?How can you measure them?What do you do to improve?and many more questions …How much effort do you expend learning   …   Read More